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Can you provide some examples on how to make a human services organization more “user friendly?” to the public?

I need help with the following. I need references also.

I have to prepare a memo to a Sr. Manager who wanto to know the ares of employee protection the company should be aware of. I have identified the following areas:

Compensation and benefits
Representation and collective activity ( Labor and relations)
safety and health
Job protection and wrongful termination

I have to define ara and the significant of each area to the employment environment, state the applicable law tha governace the area and implication of violation. The employer is Texas Health and Human Service commission.

Provide the rule of law raised by the issue in each question, apply the elements of the law to the facts in the scenario, and conclude with an answer to the question asked. Answer the questions with responses of at least 250 words.

Scenario 1

Patricia began working for Encyclopedia Britannica as a part-times sales representative in 1986. Her position required selling Encyclopedia Britannica’s educational products. Until 1999, she worked as a part-times sales representative and then a district manager for Encyclopedia Britannica. In 1999, Encyclopedia Britannica decided to separate the parent division from the school and library division and reorganize its sales force by “outsourcing:” contracting with individual “regional directors” who would in turn contract with individual sales representatives. The same people who had worked for Encyclopedia Britannica under the previous arrangement filled many of the positions under the new structure, in which branch managers became separately incorporated regional directors and district managers while sales representatives took positions with the newly formed companies.

Patricia signed a contract with Sam, a former Encyclopedia Britannica branch manager who had formed her own corporation and gathered a sales force comprised largely of former Encyclopedia Britannica sales representatives. Patricia eventually became a territory coordinator, a position slightly above sales representative but still reporting to Sam. In 2001, Patricia was told that she was losing her territory and would no longer be selling Encyclopedia Britannica products. Patricia sued Encyclopedia Britannica, claiming that the loss of her territory was effectively a termination. Was her suit successful, i.e., was Patricia an employee or an independent contractor? Why?

Scenario 2

At the end of all her written communications, an employee writes, “have a blessed day.” One of employer’s most important clients requests that employee not do so, and employer asks employee to stop. Employee refuses, saying it is a part of her religion. If employee sues the employer for religious discrimination, then is she likely to win? Why or why not?

Scenario 3

Answer two of the following questions:
a. Can race or gender be the only factor in an employment decision?

b. If race or gender can be the only factor in an employment decision, how long can it be a factor?

c. What is the difference between an affirmative action goal and a quota, or is there one?

d. What is the proper comparison to determine if there is an underrepresentation of women or minorities in the workplace?

Scenario 4

During the interview Jean had with Marcus Accounting Firm, Jean was asked whether she had any children, whether she planned to have any more children, to what church she belonged and what her husband did for a living. Are these questions illegal? Why or why not?

Scenario 5

David comes into the office and says to Sue: “Good morning! You look great today! Oops, I’d better not say that. That’s sexual harassment.” Is David correct? Explain.

1). Greg filed a suit against Holly , Greg seeks to recover the cost to provide copies of documents in hyperlinked CD format. According to the courts in case 3.3, Phansalkar v Anderson , Wien Roth & Co., this could cost be awarded if:
A) all parties used the electronics copies (B) Greg advanced the expense, hoping to recovery later (C) Holly consented to the expense in advance (D) the court encourage the submission of electronic copies

2) Lee files suit against Grant. Lee and Grant meet, and each party attorney argues the parts case before a jury. The jury present a non-bidding verdict, after which the parties try to reach an agreement. This is
A) mini-trail (B) arbitration (C) summary jury trail (D) early neutral case evaluation
3) Sally files a suit against Tom. Before going to trail, the parties meet with their attorney to represent them, to try to resolve their dispute. A third party assist them in reaching an agreement. This is
A) arbitration (B) litigation (C) mediation (D) negotiation

4) At Sea Food Café, Tom believes that he was overcharged and shoves Wally, a waiter. Wally sues Tom, alleging that the shove was battery. Tom is liable if
A) Sea Food did not over charged Tom (B) the shove was offensive (C) Tom acted out of malice (D) Wally did not wait on Tom.
5) Todd files a suit against United Media Corporation for defamation. Actual malice must be shown for recovery of damages If Todd is
A) Corporate officer (B) Non- Citizen (C) private individual (D) public figure
6) Kelly is an appliance salesperson. Kelly commits fraud if to make a sale ,she
A) disclose the truth (B) represent as a fact something that she knows is untrue. (C) states an opinion concerning something that she knows nothing about (D) uses puffery.
7) As a joke, Fran hides Gary business law book so that he cannot find it during the week before the exam. Fran is liable for
A) appropriation (B) disparagement of property (C) trespass to personal property (D) wrong interference with a business relationship.

8) Diane, a clerk at an Entertainment Unlimited store, takes a DVD player from the store without permission , Diane is liable for
A) appropriation (B) conversion (C) disparagement of property (D) wrongful interference with a business relationship
9) Eve, an architect , hires Frank, an accountant to handle her accounts. Dissatisfied with Frank’s work sues him, alleging negligence. Frank may successfully defend against the suit by proving that he
A) did not injure Eve in any way (B) does not know every principle of accounting (C) preformed as well as an ordinary person could have (D) performed as well as Eve could have

10) D-Struct Company is a demolition firm During a D-Struct operation Earl . a passerby is injured Under the theory of strict liability, D- Struct is liable.
A) only if Earl’s injury was reasonably foreseeable (B) only if its crew intended to injure Earl (C) only if its crew knew of normal consequences of its actions (D) whether or not its crew was at fault

1) The occupational Safety and Health Act gives workers the right to a job:
A) with a legally mandated wage in which wages are common in the areas of similar kinds of work (B) with fair and equitable wages in order for an employee to enjoy a decent standard of living (C) free from recognized hazard that are causing or likely to cause death or serious physical harm. (D) free from assigning duties to workers that require them to lift, bend or move items any time on the job.

2) According to the new social contract:
A) the focus on employers obligation to provide long term job security is emphasized. (B) companies tried to attract workers by giving them interesting and challenging work (C) job security is based on seniority, but salaries may be cut for poor performance. (D) the employer is without any responsibilities towards employees.

3)Which of the following is (are) true about honesty tests
A) Employees welcome the opportunity to prove their honesty (B) It is written psychological test trying to predict employee honesty on the job. (C) It has been found to be an effective way of determining employees’ integrity (D) All of the above

4) The Sarbanes-Oxley Act makes it illegal for employers to :
A) sue federal contractors for fraud (B) retaliate in any way against whistle-blowers who report information that could have an impact on the vale of a company’s shares (C) hire employees that have a prior record of federal fraud or misconduct (D) B, C but not A

5) Which ethnic group is predicted to have the largest increase in workforce representation by 2020
A) African-Americans (B) Hispanics (C) Asians and Pacific’s Islanders (D) Native American

6) In her best-selling book, Nickel and Dimed, Barbara Ehrenreich discovers which of the following about entry-level employment in American .
A) Average minimum-wage workers do not earn enough money to pay for adequate housing, transportation and food (B) Women are able to move through the ranks of employment at most fast food establishment very quickly (C) Ethnic minorities are unlikely to be hired for most minimum-wage jobs (D) All of the above

7) Which of the following is (are) true about child care programs
A) They help reduce employee absenteeism and tardiness (B) They aid in recruiting by improving the company’s image (C) They help retain talented employees (D) all of the above

8) According to the Conference Board, by 2005, 37% of workers will be:
A) more concerned about health care that pensions. (B) more concerned about caring for a child than for a parent. (C) more concerned about caring for a parent than for a child (D) more concern about company benefits than salary increase

9) Researchers have found that there is:
A) a weak relationship between viewing violence and violent behavior (B) no relationship between viewing violence and violent behavior (C) a strong relationship between viewing violence and violent behavior (D) an inverse relationship between viewing and violent behavior

10) In general, when dealing with the media, executives should avoid;
A) contact with the media if possible (B) seeing the media as the enemy (C) giving the media any information they can use (D) appearing happy or content

11) Being open and honest is a
A) blueprint for failure in dealing with the media (B) successful media strategy (C) risky strategy for business-media relations (D) acceptable if your firm owns a media company

12) The fact that a Japanese company, Bridgestone, owned Firestone was:
A) an important factor in the Firestone Tire media crisis response (B) used as an excuse by Firestone for a poor media response (C) irrelevant in Firestone’s media response to the crisis (D) less important since Ford Motor Company was a U.S firm