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Provide an explanation of the topics below and how they can be applied in a professional or personal setting.

Provide a conflict situation that you have experienced in your life or one that you anticipate could happen in your current or future employment.

Provide personal “best practices” approach to conflict resolution.

Detail the critical element of communication and how it is used to resolve conflicts.
Conflict Topics (select five)
- Why does conflict occur?
- Conflict management
- The positive and negative effects of conflict
- Role of personality types in conflict management
- Communication techniques
- Ethics and workplace conflicts
- Climate in a conflict situation
- Stress and anger
- Facework
- Forgiveness
- Mediation and arbitration
- Group conflicts
- Organization conflicts

This solution offers help in selecting five of the above topics in an outline format.

Conflict Scenario

Just Right Tire Company is working on a new tire tread design for a brand of tires the company plans to launch in the fall. Jan, Sally, and Mark work in the marketing department at Just Right Tire. The team has been asked to develop an ad to promote the new tires. The ad will be printed in a local car magazine and posted on the company’s website.

In the past, these three employees have worked well together and have created very successful ads. They make a great team because they each excel at different ad development areas. Jan excels at developing the overall ad idea. Sally excels at adding graphic details and colors. Marc excels at developing slogans.

On this particular project, however, Jan, Sally, and Mark have been unable to agree on any project details. Jan developed a few ad options she thinks will encourage customers to purchase the new tires. Mark created a catchy slogan for the tires that he thinks will catch customers’ attention, but it does not go with either of the options Jan presented. Sally tried talking to Jan and Mark about making a compromise but each refused. Sally got tired of trying to resolve the disagreement. As a result, the team has stopped working together on the task and each member is developing an ad on their own. The project deadline is near and the group is not close to completing the project.