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How can you manage your emotions in a conflict situation so that you remain aware of how you re communicating?

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1. How can you manage your emotions in a conflict situation so that you remain aware of how you re communicating?

2. When you have a conflict with someone with whom you only communicate online (instructor, another student, onlinen customer service, etc.) how do you resolve your conflict? What is appropriate and what is not?

3. When you have a conflict with someone whom you see face to face, how do you resolve your conflict? What is appropriate and what is not?