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What technologies are available that will allow e businesses to provide new levels of service and customer satisfaction to other businesses? Do you have personal experience using such technologies?

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What technologies are available that will allow e businesses to provide new levels of service and customer satisfaction to other businesses? Do you have personal experience using such technologies?

What are the customer satisfaction expectations of business to business ecommerce? What communications techniques may e commerce businesses use to satisfy these expectations? Include examples to help explain your response.